Providing industry-leading customer service and unyielding operational excellence are paramount in supporting today’s complex business and technology environments. Insight Global’s extensive experience in providing Enterprise Support Services for Inbound Call/Contact Centers, Multi-Tier Service Desks/Help Desks, and NOC/SOC/Command Centers ensures our clients receive world-class service. Our focus on building partnerships helps our clients realize the highest value and optimal level of support while allowing them to focus on realizing their strategic business goals.
- Service Desk
- Operational Command Center
- Deskside Support
- VIP Support
- Dispatch Services
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The Cloud and Managed Services (CMS) group within a worldwide leader in hardware and networking services had been expanding its customer base for its Network Operations Center (“NOC”) and was responsible for providing support services for its customers. Due to increased demand, the client needed a partner to provide both a large amount of highly skilled Network Engineers and operational management. Insight Global provided over 200 resources (including Network Engineers, Technical Operations Leads and a Service Delivery Executive), program and performance management and comprehensive reporting to support this effort.