Our Atlanta-based IT department helps us provide world-class customer service to both our clients and our consultants. Our proprietary tracking software—IG TimeTrack—provides all of our consultants, clients, purchasing departments, etc., with access to vital information such as time sheets, data tracking for projects, billing, invoicing, and more.
This system allows us to automate everything: resume submissions, time-sheet tracking, online manager approval, and automatically generated paperless invoices. What’s more, it also lets us track numerous client metrics all the way through project completion, turnover, and customer satisfaction.
While this system is valuable, it will never replace the one-on-one relationship that our account managers have with our clients. We rely heavily on our client relationships to ensure constant feedback about our consultants and our services. Our aim is to become true partners and to fully understand our customers’ and our consultants’ needs so we can serve them properly.